Privacy Policy

Last updated: 28th June 2026

Who we are

This website is operated by Motion & Strength.

Motion & Strength provides pain therapy and rehabilitation services for muscle, joint and tendon problems in West Lancashire.

Contact email: motionandstrength@outlook.co.uk

Website: https://motionandstrength.co.uk

What information we collect

When you use this website or complete an assessment request form, we may collect:

• your name

• your email address

• your phone number

• details about your pain, injury, symptoms, goals or reason for contacting us

• any other information you choose to provide in the form or by email

Some information you provide may include health-related information. This may include details about pain, injury, symptoms, surgery, medical history, treatment history or current limitations.

How we use your information

We use your information to:

• respond to your enquiry

• review whether Motion & Strength is the right place to help

• decide the most appropriate next step, such as an assessment, a call first, or signposting elsewhere

• arrange appointments

• provide services you request

• keep appropriate records

• manage the website and improve the service

Lawful basis for using your information

We use your personal information where it is necessary to respond to your enquiry, take steps before providing a service, provide a service you request, and manage our legitimate business interests.

Where you provide health-related information, we use this information only for the purpose of reviewing your request, checking suitability, providing appropriate support, and keeping relevant records.

Who we share your information with

We do not sell your personal information.

We may share or process information through trusted service providers used to operate the website, receive form submissions, manage email, store records or provide administrative support.

This may include website hosting, form, email or booking/record systems.

We may also share information where required by law, regulation, safeguarding duties, insurance requirements or professional obligations.

How long we keep your information

If you submit an enquiry but do not become a client, we will only keep your information for as long as reasonably necessary to respond to your enquiry and manage administrative records.

If you become a client, relevant records may be kept for longer where needed for clinical, legal, insurance or professional record-keeping purposes.

How we protect your information

We take reasonable steps to keep your personal information secure and only use it for the purposes described in this policy.

However, no website, email system or online form can be guaranteed to be completely secure.

Your rights

You have rights over your personal information. These may include the right to:

• ask for a copy of the personal information we hold about you

• ask us to correct inaccurate information

• ask us to delete information where appropriate

• object to or restrict certain uses of your information

• withdraw consent where consent is being relied on

To make a request, contact: motionandstrength@outlook.co.uk

Complaints

If you are unhappy with how your information is handled, please contact Motion & Strength first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Cookies

This website may use cookies or similar technologies to help the website function, improve performance, protect the site, and understand how visitors use the website.

You can usually control cookies through your browser settings.

Embedded content and third-party services

Pages on this website may include embedded content or links from other websites, such as maps, videos, booking tools or forms. These third-party services may collect data according to their own privacy policies.

Changes to this policy

This privacy policy may be updated from time to time. The latest version will be available on this page.